Buy Online, Pick Up In-Store

How does in-store pickup work?

Place your order online, select “In-Store Pickup” at checkout, and we’ll notify you when it’s ready. Once you get the confirmation email or text, just head to the store and pick it up!

How will I know when my order is ready?

You’ll get an email (and/or text, if opted in) as soon as your order is ready for pickup. Please be sure to wait for the confirmation before coming in.

What do I need to bring to pick up my order?

Bring your order confirmation (email or screenshot is fine) and a valid photo ID. If someone else is picking it up for you, make sure they have your order number available.

How long do I have to pick up my order?

You’ll have 7 days to pick up your order once it’s marked ready. If it’s not picked up within that time, the order will be canceled and refunded.

Can someone else pick up my order for me?

Yes! Please just make sure they have the confirmation email for the order.

Can I switch my order to shipping after I place it?

Unfortunately, once your order is placed for pickup, it can’t be switched to shipping. If needed, we can cancel your order and place a new order with the correct delivery option. If you need to cancel an order, please contact [email protected] for as

What if I can't pick up my order right away?

No worries! Just let us know by contacting us at [email protected] or 773-360-8052 and we’ll do our best to hold it a little longer. If your order is not picked up within 7 days, we will cancel and refund your order in full.

What time can I pick up my order?

Our pickup hours are Saturday 11am-3pm and Sunday 1pm-3pm. Please make arrangements to arrive for pickup during this window only after receiving notification that your order is ready.

Where do I go in the store to pick up my order?

One of our lovely retail advisors will greet you upon arrival! Please let them know you’re there for a pickup. We’ll take care of the rest!

Are all products available for in-store pickup?

Most items are eligible, but some may be marked as "In-Store only" which means you have to walk into the store and place your order for those.