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KHOI

Please contact us as soon as possible via chat or email with your order number and the item you&apos;d like to add. Be sure to include any applicable size or color preferences so we can assist you as quickly as possible!You can also make changes to your order directly from your order confirmation page&#xA0;within 30 minutes of placing your order.While we&apos;ll do our best to accommodate your request, order modifications are not guaranteed.If you&apos;re contacting us outside of business hours, we recommend placing a second order to secure your items. Our team may be able to combine your orders and waive the additional shipping fee. Please reach out with both order numbers so we can assist!

Please contact us as soon as possible via chat or email with your order number and the item you'd like to add. Be sure to include any applicable size or color preferences so we can assist you as quickly as possible!. You can also make changes to your

Can I add an item to my existing order before shipping?

Order Management

What is your shipping policy?

How can I find out if my order has shipped and get tracking information?

How do I track my order?

What if my package gets lost or arrives damaged?

Do you offer free shipping?

Do you ship worldwide?

Do you offer expedited shipping?

My order was marked delivered but it’s not here.

I live in Chicago. Can I pick up my order to save on shipping?

Do you ship to P.O. Boxes?

Do you have a shop in Ghana?

Where is your fulfillment center?

Shipping & Delivery

What's your return policy?

When will I get my refund?

What if an item I purchased becomes damaged after wear?

What If I change my mind after purchasing, an item doesn't fit, or I purchased the wrong item by mistake?

I placed multiple orders and paid multiple shipping charges. My orders were delivered in the same package, can you refund me?

Return & Refunds

What should I do if I don't receive my order confirmation email?

I used the incorrect shipping address for my order. Can you change it?

How do I cancel my order?

How do I apply promo/discount codes?

Do you offer gift packaging?

How do preorders work?

Does your site hold items in my cart while I browse?

Can I make changes or updates to my order?

What payment methods do you accept?

Do you offer payment installments?

Why am I being charged taxes on my order?

Is there a way to check which packaging will be included with the specific item I ordered?

Can you update my billing address on my profile?

Do you restock sold out items?

Does the wishlist feature guarantee an item?

I received a notification that something was back in stock, but I'm unable to purchase it. What happened?

I ordered something early on launch day that now says pre-order. Do I have to wait 6-8 weeks?

I'm on your website at launch time but don't see the new products available.

Everything shows sold out on launch day. Why can't I purchase?

Items say sold out during wishlisting, how can it be sold out ahead of launch day?

Can I request extra packaging for an item?

Can I preorder an item that says sold out?

What materials are your products made of?

What is the difference between standard and extended sizing for bangles and necklaces?

Products, Restocks & Launches

What is the Archive release?

I saw a piece on an influencer but don't see it in your store or online.

Will archived items be restocked?

What does it mean when an item says it is archived?

The Archives

What is the KHOI instagram?

What is the KHOI Tiktok?

I saw something on Hayet's personal IG. Can you give me more information?

Can I DM @shopkhoi about my order?

Can @shopkhoi tell me when an item I want will be restocked?

I want to be a model or brand ambassador for KHOI.

When is your next popup?

Social Media

I want to collaborate with KHOI. How do I get in touch?

I want to be a brand ambassador for KHOI. How can I do this?

I want KHOI in my exhibit/event. How can we do that?

I am a stylist, can I pull items for a shoot, styling gig or event?

I have an event and would like KHOI to sponsor, how can I reach out?

KHOI Press

KHOI Studio

Can I add an item to my existing order before shipping?Updated 5 days ago