If you have placed an order but have not received a confirmation email, it is recommended to check your junk/spam inbox as it could have been redirected there. Additionally, make sure to save our emails as a 'safe user' to prevent this from happening
Please follow the following steps to change your shipping address: Open your confirmation email, please select "View your order". Once you have navigated to the confirmation page, you will see the option to change your shipping address below your spe
If you want to cancel your order, you must contact KHOI Concierge as soon as possible at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched
To apply a promo or discount code:. • Proceed to checkout and enter your code in the 'Discount Code' field. • Click 'Apply' to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble entering y
We are unable to offer gift packaging at this time. This includes custom messages added to orders being shipped as gifts.
Orders that contain pre-order items will be held for shipment approximately 6-8 weeks from the order date. Should you want to place an order for our in-stock items prior to the 6-8 week timeline, please ensure you purchase those items separately. Cur
We are unable to hold items in cart during high traffic launches. To help secure items, we suggest that you make an account, save to wishlist and check out in a few easy steps.
Once an order has been placed, we are unable to make any changes, including modifications to the items or cancellations. However, customers may update their shipping address through the confirmation page if needed. Please review your order carefully
We accept all major credit cards including Visa, Mastercard, AMEX and Discover. As well as AfterPay, Sezzle, Klarna and Shop Pay Installments. PayPal is also accepted at checkout. Payment is taken once your order is submitted. In order to use any thi
Yes, we do. At this time, www.shopkhoi.com offers AfterPay, Sezzle, Klarna and Shop Pay Installments. Simply shop and proceed to checkout as usual. At checkout, you will choose your selected provider as your payment method. You will then be directed
To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate tax
Our team will often make decisions on packaging allocations per product, unfortunately we are unable to specify the exact packaging style per product. Should you need a specific packaging style, kindly visit our packaging shopping tab to purchase the