What if an item I purchased becomes damaged after wear?Updated a month ago

This process is separate from our standard return policy. If your item shows damage from normal wear after the return window, please send a photo of the damaged item and your order number to [email protected].

We review damage claims on a case-by-case basis. While we cannot guarantee a replacement or refund, we do our best to resolve the issue. In cases where a resolution is approved, we will issue store credit to the email address provided at checkout.

Note: This post-wear damage review is not a return or exchange. For items that arrived damaged or defective within 14 days of delivery, please use our standard return portal instead.