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KHOI

<h3 id="lost-packages">Lost packages</h3>Please be advised that we are not responsible for lost or stolen items once your order has shipped. If your order is not received according to the tracking detail provided, you must file a claim with the carrier while notifying KHOI. Once a claim is filed and a claim number is obtained, KHOI will work with you toward resolution of the issue based on the shipping carrier&apos;s findings. KHOI will not replace items in a stolen package that was marked as delivered by tracking.&#xA0;We do not offer refunds on packages that are lost by the carrier and cannot refund shipping of packages sent out by the KHOI team.&#xA0; <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at help@shopkhoi.com as soon as possible. If an item arrives damaged, please head to our return portal <a href="http://khoi.loopreturns.com">here</a> to initiate an exchange.

Please be advised that we are not responsible for lost or stolen items once your order has shipped. If your order is not received according to the tracking detail provided, you must file a claim with the carrier while notifying KHOI. Once a claim is

What if my package gets lost or arrives damaged?

Shipping & Delivery

What is your shipping policy?

How can I find out if my order has shipped and get tracking information?

How do I track my order?

Do you offer free shipping?

Do you ship worldwide?

Do you offer expedited shipping?

My order was marked delivered but it’s not here.

I live in Chicago. Can I pick up my order to save on shipping?

Do you ship to P.O. Boxes?

Do you have a shop in Ghana?

Where is your fulfillment center?

What’s your return policy?

When will I get my refund?

What if an item I purchased becomes damaged after wear?

What If I change my mind after purchasing, an item doesn't fit, or I purchased the wrong item by mistake?

I placed multiple orders and paid multiple shipping charges. My orders were delivered in the same package, can you refund me?

Return & Refunds

What should I do if I don't receive my order confirmation email?

I used the incorrect shipping address for my order. Can you change it?

How do I cancel my order?

How do I apply promo/discount codes?

Do you offer gift packaging?

How do preorders work?

Does your site hold items in my cart while I browse?

Can I make changes or updates to my order?

What payment methods do you accept?

Do you offer payment installments?

Why am I being charged taxes on my order?

Is there a way to check which packaging will be included with the specific item I ordered?

Order Management

Do you restock sold out items?

Does the wishlist feature guarantee an item?

I received a notification that something was back in stock, but I'm unable to purchase it. What happened?

I ordered something early on launch day that now says pre-order. Do I have to wait 6-8 weeks?

I'm on your website at 8am but don't see the new products available.

The item I want sold out online. Can I get it in-store?

Everything shows sold out on launch day. Why can't I purchase?

Items say sold out during wishlisting, how can it be sold out ahead of launch day?

I am online at 8:00am and I see nothing.

Can I request extra packaging for an item?

Can I preorder an item that says sold out?

What materials are your products made of?

What is the difference between standard and extended sizing for bangles and necklaces?

Products, Restocks & Launches

What is the Archive release?

I saw a piece on an influencer but don't see it in your store or online.

Will archived items be restocked?

The Archives

What is the KHOI instagram?

What is the KHOI Tiktok?

I saw something on Hayet's personal IG. Can you give me more information?

Can I DM @shopkhoi about my order?

Can @shopkhoi tell me when an item I want will be restocked?

I want to be a model or brand ambassador for KHOI.

When is your next popup?

Social Media

I want to collaborate with KHOI. How do I get in touch?

I want to be a brand ambassador for KHOI. How can I do this?

I want KHOI in my exhibit/event. How can we do that?

I am a stylist, can I pull items for a shoot, styling gig or event?

I have an event and would like KHOI to sponsor, how can I reach out?

KHOI Press

What are your store hours?

Do you accept returns in-store?

Can I use a promo code I saw online in store?

Can I use a gift card or store credit I received in-store?

Can I host a private shopping event at KHOI?

Can I ship something from the store?

I saw something online that is an in-store exclusive, but I don't live in Chicago. How can I purchase?

What if my package gets lost or arrives damaged?Updated 7 months ago

Lost packages

Damaged packages