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KHOI

Lost or Missing PackagesOnce your order has shipped, it is in the hands of the shipping carrier. While we are not directly responsible for packages that are lost or stolen in transit, we absolutely want to help you figure it out.If your tracking shows that your package was delivered but you have not received it, or if your order appears to be lost, please reach out to us right away. Our team will assist you with the next steps and work directly with the carrier toward a resolution based on their investigation.Shipping fees are also non-refundable once an order has been processed and shipped.If you ever have concerns about a delivery, we recommend selecting a secure shipping address to help prevent issues. <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at help@shopkhoi.com as soon as possible. If an item arrives damaged, please head to our return portal <a href="http://khoi.loopreturns.com">here</a> to initiate an exchange.&#xA0;

Lost or Missing Packages. Once your order has shipped, it is in the hands of the shipping carrier. While we are not directly responsible for packages that are lost or stolen in transit, we absolutely want to help you figure it out. If your tracking s

What if my package gets lost or arrives damaged?

Shipping & Delivery

What is your shipping policy?

How can I find out if my order has shipped and get tracking information?

How do I track my order?

Do you offer free shipping?

Do you ship worldwide?

Do you offer expedited shipping?

My order was marked delivered but it’s not here.

I live in Chicago. Can I pick up my order to save on shipping?

Do you ship to P.O. Boxes?

Do you have a shop in Ghana?

Where is your fulfillment center?

What’s your return policy?

When will I get my refund?

What if an item I purchased becomes damaged after wear?

What If I change my mind after purchasing, an item doesn't fit, or I purchased the wrong item by mistake?

I placed multiple orders and paid multiple shipping charges. My orders were delivered in the same package, can you refund me?

Return & Refunds

What should I do if I don't receive my order confirmation email?

I used the incorrect shipping address for my order. Can you change it?

How do I cancel my order?

How do I apply promo/discount codes?

Do you offer gift packaging?

How do preorders work?

Does your site hold items in my cart while I browse?

Can I make changes or updates to my order?

What payment methods do you accept?

Do you offer payment installments?

Why am I being charged taxes on my order?

Is there a way to check which packaging will be included with the specific item I ordered?

Can I add an item to my existing order before shipping?

Can you update my billing address on my profile?

An item shows it cannot be shipped to my address. Why is that?

Order Management

Do you restock sold out items?

Does the wishlist feature guarantee an item?

I received a notification that something was back in stock, but I'm unable to purchase it. What happened?

I ordered something early on launch day that now says pre-order. Do I have to wait 6-8 weeks?

I'm on your website at 8am but don't see the new products available.

The item I want sold out online. Can I get it in-store?

Everything shows sold out on launch day. Why can't I purchase?

Items say sold out during wishlisting, how can it be sold out ahead of launch day?

I am online at 8:00am and I see nothing.

Can I request extra packaging for an item?

Can I preorder an item that says sold out?

What materials are your products made of?

What is the difference between standard and extended sizing for bangles and necklaces?

Products, Restocks & Launches

What is the Archive release?

I saw a piece on an influencer but don't see it in your store or online.

Will archived items be restocked?

What does it mean when an item says it is archived?

The Archives

What is the KHOI instagram?

What is the KHOI Tiktok?

I saw something on Hayet's personal IG. Can you give me more information?

Can I DM @shopkhoi about my order?

Can @shopkhoi tell me when an item I want will be restocked?

I want to be a model or brand ambassador for KHOI.

When is your next popup?

Social Media

I want to collaborate with KHOI. How do I get in touch?

I want to be a brand ambassador for KHOI. How can I do this?

I want KHOI in my exhibit/event. How can we do that?

I am a stylist, can I pull items for a shoot, styling gig or event?

I have an event and would like KHOI to sponsor, how can I reach out?

KHOI Press

What are your store hours?

Do you accept returns in-store?

Can I use a promo code I saw online in store?

Can I use a gift card or store credit I received in-store?

Can I host a private shopping event at KHOI?

Can I ship something from the store?

I saw something online that is an in-store exclusive, but I don't live in Chicago. How can I purchase?

KHOI Studio

Damaged packages

What if my package gets lost or arrives damaged?Updated a month ago

Damaged packages