U.S. Domestic Shipping. KHOI offers standard, expedited, and next-day delivery services within the United States. Available options will be displayed at checkout once you enter your delivery address. Standard Shipping - $10. Orders are processed with

U.S. Domestic ShippingKHOI offers standard, expedited, and next-day delivery services within the United States. Available options will be displayed at checkout once you enter your delivery address.Standard Shipping - $10<ul><li>Orders are processed within 3-5 business days (excluding weekends and holidays).</li><li>Delivery typically takes 3-5 business days via UPS, depending on your location.</li><li>Orders shipped to P.O. boxes are sent via USPS and may take 5-7 business days.</li></ul>Expedited Shipping - $50<ul><li>Orders are processed within 1-2 business days.</li><li>Delivery typically takes 1-2 business days.</li></ul>Next-Day Shipping - $75<ul><li>For orders placed by Noon CST, we offer same-day processing with next business day delivery. Note: Next day shipping orders placed on Friday may not deliver until Monday.&#xA0;</li><li>Orders placed after Noon CST will be processed the following business day.</li></ul>Express and next-day orders are not processed or shipped on weekends or holidays.<hr>Free ShippingWe offer complimentary standard shipping on orders over $150 (before taxes). Please select the free shipping option at checkout.Order TrackingOnce your order ships, you will receive an email with tracking information. Transit times may vary based on carrier and location.Multiple OrdersWe may combine multiple orders placed within a 1-3 business day timeframe for shipping efficiency. By placing multiple orders, you agree to this policy and acknowledge that refunds will not be issued for combined shipments.Shipping DamageWhile we take great care in packaging your order, KHOI is not responsible for any damage to packaging incurred during delivery. Damaged packaging does not qualify for replacement.<hr>International ShippingKHOI offers international shipping starting at $35, with free international shipping on orders over $300. Taxes and duties will be calculated at checkout to prevent unexpected fees at customs.<ul><li>International orders are shipped via DHL and typically deliver within 2-5 business days.</li><li>We are unable to modify or edit international orders once they are placed.</li><li>Exchanges are not accepted for international orders. Please double-check your order before placing it.</li></ul><hr>Buy Online, Pick Up In-StoreWe offer Buy Online, Pick Up in Store for your convenience! Please note that in-store pickup is available&#xA0;only during store pickup hours:<ul><li>Saturday: 11 AM - 3 PM</li><li>Sunday: 1 PM - 3 PM</li></ul>Orders placed outside of these hours will be available for pickup during the next store day. Be sure to bring your order confirmation and a valid ID when picking up your order, once you receive a notification that it is ready for pickup.&#xA0;Orders that are not picked up within 7 days from &apos;ready&apos; notification will be cancelled and refunded.&#xA0;&#xA0;For information on preorders, please&#xA0;<a style=" text-decoration: none;">click&#xA0;</a><a href="https://www.shopkhoi.com/pages/pre-order-policy" style=" text-decoration: none;">here</a>. Click&#xA0;<a href="https://khoi.gorgias.help/en-US" style=" text-decoration: none;">here&#xA0;</a>to visit our Help Center. &#xA0; Should you require any further assistance, please email our Concierge at help@shopkhoi.com and we will be glad to assist you!&#xA0;

What is your shipping policy?

Orders are shipped from our warehouse within 3-5 business days, not including weekends or holidays. When your order has shipped, we will provide you with the order number and a tracking link, allowing you to track the shipment directly to your doorst

Orders are shipped from our warehouse within 3-5 business days, not including weekends or holidays. When your order has shipped, we will provide you with the order number and a tracking link, allowing you to track the shipment directly to your doorstep. If there seems to be no movement with the tracking information after 48 business hours, please reach out to us for further investigation.

How can I find out if my order has shipped and get tracking information?

Once your order ships, you will receive an email with tracking information. Orders are processed within 3-5 business days, not including weekends and holidays. You may also track your order here.

Once your order ships, you will receive an email with tracking information. Orders are processed within 3-5 business days, not including weekends and holidays. You may also track your order <a href="https://www.shopkhoi.com/pages/itrack">here</a>.&#xA0;

How do I track my order?

Please be advised that we are not responsible for lost or stolen items once your order has shipped. If your order is not received according to the tracking detail provided, you must file a claim with the carrier while notifying KHOI. Once a claim is

<h3 id="lost-packages">Lost packages</h3>Please be advised that we are not responsible for lost or stolen items once your order has shipped. If your order is not received according to the tracking detail provided, you must file a claim with the carrier while notifying KHOI. Once a claim is filed and a claim number is obtained, KHOI will work with you toward resolution of the issue based on the shipping carrier&apos;s findings. KHOI will not replace items in a stolen package that was marked as delivered by tracking.&#xA0;We do not offer refunds on packages that are lost by the carrier and cannot refund shipping of packages sent out by the KHOI team.&#xA0; <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at help@shopkhoi.com as soon as possible. If an item arrives damaged, please head to our return portal <a href="http://khoi.loopreturns.com">here</a> to initiate an exchange.

What if my package gets lost or arrives damaged?

We offer free shipping for orders over $150 within the United States and free shipping for orders over $300 outside of the United States. Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

We offer free shipping for orders over $150 within the United States and free shipping for orders over&#xA0;$300&#xA0;outside of the United States.&#xA0;Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

Do you offer free shipping?

Yes, we ship worldwide! International shipping starts at $30. If you do not see your country available, please send us an email to help@shopkhoi.com so that our team can investigate the issue.

Yes, we ship worldwide! International shipping starts at $30.&#xA0;If you do not see your country available, please send us an email to <a href="mailto:help@shopkhoi.com">help@shopkhoi.com</a> so that our team can investigate the issue.&#xA0;

Do you ship worldwide?

Yes, we do offer expedited shipping for domestic orders only. Expedited Shipping $50. Our team prioritizes your package and gets it ready to go in 1-2 business days. Once it leaves our hands, our shipping partner works to get it to you in less than t

Yes, we do offer expedited shipping for domestic orders only.&#xA0;Expedited Shipping $50Our team prioritizes your package and gets it ready to go in 1-2 business days. Once it leaves our hands, our shipping partner works to get it to you in less than two days. Just in time for your trip, your event, or your excitement.&#xA0;Next-Day Shipping $75For the babes that NEED their KHOl right now, our team processes your order first (as long as we receive the order by Noon CST). Your pieces are packaged carefully and quickly same day, ensuring that your package gets to you by the next business day.

Do you offer expedited shipping?

We are sorry to hear that you have not received your order yet. There are times that tracking shows delivered but it doesn't get dropped off until the next day or so. If you haven't received the item in 3 business days please file a claim with UPS he

We are sorry to hear that you have not received your order yet. There are times that tracking shows delivered but it doesn&apos;t get dropped off until the next day or so. If you haven&apos;t received the item in 3 business days please file a claim with UPS&#xA0;<a href="https://www.ups.com/guestclaims/create?loc=en_US" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">here</a>. Please forward your claim information to <a href="mailto:help@shopkhoi.com">help@shopkhoi.com</a>.&#xA0;Once we receive the claim number we will ship out a replacement order or issue store credit, based on availability.

My order was marked delivered but it’s not here.

We are glad to offer Buy Online, Pick Up In Store! Place your order online as usual and you will see the option at checkout to pick up the order vs shipping. Pickup Hours are as follows:. Saturday 11am-3pm. Sunday 1pm-3pm. Please bring your ID and co

We are glad to offer Buy Online, Pick Up In Store! Place your order online as usual and you will see the option at checkout to pick up the order vs shipping.&#xA0;Pickup Hours are as follows:Saturday 11am-3pmSunday 1pm-3pm Please bring your ID and confirmation email to pick up your order, once you receive the notification it is ready!

I live in Chicago. Can I pick up my order to save on shipping?

Do you ship to P.O. Boxes?

We do not have a shop in Ghana, but we do offer international shipping! Please enter your address at checkout to see all shipping, tax and duties costs.

We do not have a shop in Ghana, but we do offer international shipping! Please enter your address at checkout to see all shipping, tax and duties costs.&#xA0;

Do you have a shop in Ghana?

All orders are shipped from Chicago, Illinois.

All orders are shipped from Chicago, Illinois.&#xA0;

Where is your fulfillment center?

Need more assistance? Contact us at help@shopkhoi.com. Please allow up to 2 business days (excluding holidays and weekends) for a response.

KHOI

Shipping & Delivery

What’s your return policy?

When will I get my refund?

What if an item I purchased becomes damaged after wear?

What If I change my mind after purchasing, an item doesn't fit, or I purchased the wrong item by mistake?

I placed multiple orders and paid multiple shipping charges. My orders were delivered in the same package, can you refund me?

Return & Refunds

What should I do if I don't receive my order confirmation email?

I used the incorrect shipping address for my order. Can you change it?

How do I cancel my order?

How do I apply promo/discount codes?

Do you offer gift packaging?