What is your shipping policy?Updated a month ago
U.S. Domestic Shipping
KHOI offers standard, expedited, and next-day delivery services within the United States. Available options will be displayed at checkout once you enter your delivery address.
Standard Shipping - $10
Orders are processed within 3-5 business days (excluding weekends and holidays).
Delivery typically takes 3-5 business days via UPS, depending on your location.
Orders shipped to P.O. boxes are sent via USPS and may take 5-7 business days.
Expedited Shipping - $50
Orders are processed within 1-2 business days.
Delivery typically takes 1-2 business days.
Next-Day Shipping - $75
For orders placed by Noon CST, we offer same-day processing with next business day delivery. Note: Next day shipping orders placed on Friday may not deliver until Monday.
Orders placed after Noon CST will be processed the following business day.
Express and next-day orders are not processed or shipped on weekends or holidays.
Free Shipping
We offer complimentary standard shipping on orders over $150 (before taxes). Please select the free shipping option at checkout.
Order Tracking
Once your order ships, you will receive an email with tracking information. Transit times may vary based on carrier and location.
Multiple Orders
We may combine multiple orders placed within a 1-3 business day timeframe for shipping efficiency. By placing multiple orders, you agree to this policy and acknowledge that refunds will not be issued for combined shipments.
Shipping Damage
While we take great care in packaging your order, KHOI is not responsible for any damage to packaging incurred during delivery. Damaged packaging does not qualify for replacement.
International Shipping
KHOI offers international shipping starting at $35, with free international shipping on orders over $300. Taxes and duties will be calculated at checkout to prevent unexpected fees at customs.
International orders are shipped via DHL and typically deliver within 2-5 business days.
We are unable to modify or edit international orders once they are placed.
Exchanges are not accepted for international orders. Please double-check your order before placing it.
Buy Online, Pick Up In-Store
We offer Buy Online, Pick Up in Store for your convenience! Please note that in-store pickup is available only during store pickup hours:
Saturday: 11 AM - 3 PM
Sunday: 1 PM - 3 PM
Orders placed outside of these hours will be available for pickup during the next store day. Be sure to bring your order confirmation and a valid ID when picking up your order, once you receive a notification that it is ready for pickup.
Orders that are not picked up within 7 days from 'ready' notification will be cancelled and refunded.
For information on preorders, please click here. Click here to visit our Help Center. Should you require any further assistance, please email our Concierge at [email protected] and we will be glad to assist you!